Cancellation policy

At Princess Attire Ltd, we understand that you may occasionally need to cancel an order. This Cancellation Policy explains how cancellations are handled when purchasing from our online store.

30-Day Cancellation Policy

At Princess Attire Ltd, we offer customers a 30-day cancellation period for eligible orders.

If you wish to cancel your order, please contact us within 30 days of receiving your order.

Email: support@princessattire.co.uk

Please include your full name and order number so that we can locate your order.

Where a cancellation is accepted, you may be required to return the goods to us in accordance with our Refund and Returns Policy.

Cancelling an Order Before Dispatch

If you wish to cancel your order before it has been dispatched, please contact us as soon as possible.

If your order has not yet been processed or dispatched, we will make reasonable efforts to cancel the order before shipment.

If payment has already been taken and the cancellation is successfully processed, a refund will be issued to the original payment method used for the purchase.

Please note that we cannot guarantee cancellation once an order has entered processing or has been dispatched.

Orders That Have Already Been Dispatched

If your order has already been dispatched, we may be unable to stop the delivery.

However, you may still request cancellation within our 30-day cancellation period, subject to the terms and conditions of our Refund and Returns Policy and any applicable statutory consumer rights.

If you wish to cancel or return an order that has already been dispatched or delivered, please contact us and follow the return instructions provided by our customer service team.

Cancellation by Princess Attire Ltd

In certain circumstances, Princess Attire Ltd may need to cancel an order. This may occur where:

An item becomes unavailable or is out of stock.
There is an error in the product price, description, or other product information.
We are unable to verify or process your payment.
We are unable to fulfil or deliver the order.
An order appears to be fraudulent, unauthorised, or otherwise suspicious.

If we cancel an order after payment has been received, we will notify you and issue a refund to the original payment method.

Refunds for Cancelled Orders

Where an order is successfully cancelled and payment has already been taken, the refund will be issued to the original payment method.

Once a refund has been processed by Princess Attire Ltd, the time it takes for the funds to appear in your account may vary depending on your bank, card issuer, or payment provider.

Any applicable return postage or other costs will be handled in accordance with our Refund and Returns Policy and applicable consumer law.